Arrival

To make the most of your day you must arrive at least 10 minutes before your treatment to allow yourself time to relax and to fill in our health questionnaire. All bookings are subject to availability and all appointments include time for changing before and after the treatment and a short consultation to ensure we can tailor the treatment specifically to your needs. Arriving late may potentially cause your treatment to be shortened with no price reduction.

What to bring and what to wear

Swimwear is mandatory in all poolside facilities and spa areas. If your swimwear is dry then you can wear swimwear during treatments. If not, disposable underwear is provided or you can change back into your own underwear. During some of the treatments disposable underwear must be worn, due to products that are used. We suggest that you leave all jewellery and valuables either at home, in your hotel room or in a locker as you will be asked to remove these before treatments. A £1 coin is required as a returnable deposit for our lockers.

Changing facilities

Our Spa gender is neutral, there are no separate male and female areas. We do however have dedicated male and female changing rooms, toilets and showers. There are lockers to store your clothes and personal belongings. The Cliff Hotel & Spa will not accept responsibility for the safety of belongings, whether placed in a locker or not. Despite regular checks and ‘squeegeeing’ of the floors, due to constant use there may be some traces of water on the floors causing them to be slippery so please take extra care.

Etiquette

Please respect fellow guests and the serenity of our Spa by refraining from talking loudly or shouting whilst in the Spa. Please limit your time in any of the thermal suites (sauna, steam room, hot tub, loungers) to a maximum of 15 minutes. Bags, mobile phones and cameras are not permitted in the Spa area. CCTV is in operation in certain public area of the Spa.