Arrival

To make the most of your visit we suggest that you arrive at least 20 minutes before your treatment time to give you time to relax and to complete the necessary consultation forms and review dining options. Treatment times start when you are called by your therapist. Arriving late or not responding when you are called may potentially cause your treatment to be shortened and you will still be charged the same price.

Hotel Residents

Unless otherwise stated, overnight accommodation at The Cliff Hotel & Spa includes a complimentary hour’s use of our spa facilities during your stay (between 15:00 on your day of arrival and 10:30 on your day of departure). Accommodation reservations in Holiday Houses do not include use of our spa facilities. Should you wish to use The Cliff Spa facilities during your stay we strongly recommend advance booking for both treatments and spa use prior to arrival.
We are committed to maintaining the tranquil ambience of the spa and, as we have a limited capacity, we are unable to guarantee availability, especially during busy times and reserve the right to turn away guests if the spa is full to capacity. If you make a booking and are unable to attend, please cancel to allow others a chance to book. No refunds, reductions or transfers will be made for failure to use the facilities during your stay. Please be aware that opening hours are limited for children aged under 16 years to 8am – 10am daily. Hotel Residents are required to sign in and out of the spa, agreeing to house rules and safety guidance.

Reservations

We advise you to book well in advance to avoid disappointment. In order to secure a reservation, whether use of the facilities, treatment or package, we do require a deposit at the time of booking. All bookings are subject to availability and all appointments include time for changing before and after the treatment and a short consultation to ensure we can tailor the treatment specifically to your needs. We aim to provide a peaceful setting for all spa guests and, as we have a limited capacity, are unable to welcome large groups. Our treatments are only available for persons aged 16 years and above. Any changes to treatments must be made a minimum of 24 hours prior to the treatment time.
Please make us aware of any health concerns or allergies to products and any dietary requirements and food allergies at the time of booking. Upon booking, we will need the following information:

• Names of all those attending the spa day
• Non-refundable deposit or Voucher Number if applicable
• Contact telephone number
• Email address
• Medical conditions or surgery in the last six months if applicable
• Pregnancy if applicable

Medical Conditions

A consultation form must be completed; treatments will not be performed without receipt of a completed form. If you have any medical conditions or have had surgery in the last six months, please notify the Spa when booking. Please make us fully aware of your pregnancy and how may weeks along you are when booking. Some of our treatments are unsuitable for guests that are under 12 weeks pregnant and we reserve the right to refuse or alter treatments, without compensation, accordingly. All treatments booked are subject to medical status. Users are advised not to undertake any physical activity for which they may be medically unfit and are advised to read the guidance notices outlining how to use each area safely. If you fail to notify us of any health conditions prior to your visit, we reserve the right to refuse or alter treatments, without compensation, accordingly. We may also request to view a doctor’s letter prior to entering the spa or treatment.

What to bring and what to wear

Swimwear is mandatory in all poolside facilities and spa area. If your swimwear is dry then you can wear swimwear during treatments. If not, dry disposable underwear is provided or you can change back into your own underwear. During some of the treatments disposable underwear must be worn. Suitable footwear such as flip flops for the spa area and changing rooms is optional. Hotel slippers are not suitable to wear in the spa area. No outdoor footwear can be worn in the spa area. We suggest that you leave all jewellery and valuables either at home, your hotel room or in a locker as you will be asked to remove these before treatments. Complimentary usage of a towel and a robe is included in all treatments and packages. For facility use only, a towel is complimentary, robes are available at a £2 charge.
A £1 coin is required to operate our lockers. Missing or broken locker keys will incur a £10 fee.

Changing facilities

Our spa gender is neutral, there are no separate male and female areas. We do however have dedicated male and female changing rooms, toilets and showers. There are lockers to store your clothes and personal belongings. The Cliff Hotel & Spa will not accept responsibility for the safety of belongings, whether placed in a locker or not. Despite regular checks and ‘squeegeeing’ of the floors, due to constant use there may be some traces of water on the floors causing them to be slippery so please take extra care

Etiquette

Please respect fellow guests and the serenity of our spa by refraining from talking loudly or shouting while in the spa. Please limit your time in any of the thermal suites (sauna, steam room, hot tub, loungers) to a maximum of 15 minutes. Towels and robes are to be hung on hooks provided and will be removed if left on loungers, tables or chairs. Bags and personal belongings are not recommended poolside and may be removed if left unattended.
Mobile phones and other electronic devices are to be kept on silent at all times and only used for reading purposes. No photography or videography is permitted in any area of The Cliff Spa and guests doing so will be required to immediately leave the facilities (without compensation). CCTV is in operation in certain public areas of the spa.

Smoking, Liquids and Alcohol

The Cliff Hotel Spa is a non-smoking (including e-cigarettes) establishment. We strongly recommend that you drink plenty of fluids during your visit to the spa. Water fountains can be found in the Spa area and Gym. We advise against the consumption of drugs or alcohol prior to and during your visit to the spa and any guest under the influence of drugs or alcohol will be refused entry with no reimbursement. No glass bottles are to be brought into the spa.

Children

Children under 16 years old may only use the spa from 8am—10am daily. Children under the age of 16 years may not use the gym. All children under the age of 18 years must be accompanied by an adult (1 adult to 2 children.) Children over 16 years can use the spa and gym facilities throughout the day with parental supervision (1 adult per 2 children). Adults accompanying children are advised that they are responsible for their supervision, conduct and welfare at all times whilst at The Cliff Spa. We are unable to perform treatments on children aged under 16 years old.

Weekends

Please note, for pricing purposes, weekend days are Fridays, Saturdays, Sundays and Bank Holidays

Vouchers

General Vouchers for The Cliff Spa are valid for 12 months from the date of purchase. Promotional Gift Vouchers are valid for specific periods dependent on the individual promotion. We cannot accept vouchers beyond their expiry date. You must have the voucher with you for redemption. Please notify us upon booking that you have a voucher giving the value and voucher number which will be checked on arrival. To avoid unexpected additional charges please check whether your voucher is specifically valid for Weekday or Weekend use before booking. If in doubt please contact the spa reception

Payments & Cancellations

Upon booking, a non-refundable deposit amounting to the full cost of the treatments or packages booked will be taken. We are unable to make a booking or reserve days or times without this prepayment. Should you be required to cancel for any reason at any point between the time of booking and 24 hours prior to the start time of your treatments, The Cliff Spa will transfer the value of your deposit to a future booking within the next 6 months. In the case of cancellations made less than 24 hours prior to the start time of your treatment, the full deposit will be retained by the spa and will not be refunded or transferred under any circumstances. Should you require any clarification, please contact our team at your earliest convenience. Please note we reserve the right to raise prices or modify treatments without notice. All information correct at time of issue. Should The Cliff Hotel & Spa be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or an alternative date will be offered for the service. These terms and conditions are deemed to incorporate The Cliff Hotel & Spa’s general terms of business.